Política de reembolso

Patronum Art Return and Refund Policy

You have 30 days after receiving your item to request a return.

To be eligible for a return, your 3D lenticular poster must be in the exact same condition that you received it: unused, with no scratches on the optical surface, with all tags, and in its original protective packaging. You will also need the receipt or proof of purchase.

How to Start a Return Contact us at patronumart@hotmail.com with your order number. If your return is accepted, we will send you detailed instructions and the exact address to send your package: We will send you with message.

Important: Items sent back to us without first requesting and getting approval for a return via email will not be accepted. Return shipping costs (for a change of mind) are the responsibility of the customer.

Damages and Issues Please inspect your magical art as soon as you take it out of the box. Contact us immediately if the material arrives bent, the 3D illusion has factory defects, or if you received the wrong design. We will evaluate the issue instantly and send you a replacement at no extra cost.

Exceptions / Non-Returnable Items As an art store, we cannot accept returns on:

• Custom or made-to-order frames (if applicable).

• Sale items or gift cards.

Exchanges The fastest way to ensure you get the exact design you want is to return the poster you currently have. Once we inspect and accept your return, we will issue a refund, and you can make a separate purchase for the new design.

European Union 14-Day Cooling-Off Period In strict compliance with EU laws, if your merchandise is being shipped into the European Union, you have the legal right to cancel or return your order within 14 days of delivery, for any reason and without justification. The conditions of product integrity and original packaging mentioned above still apply.

Refund Process We will notify you by email once we’ve received and inspected your package. If the return is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some extra time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund and you still do not see it reflected, please contact us immediately at patronumart@hotmail.com.