Política de envío

Shipping Policy

Thank you for your purchase. We strive to provide the best shipping options and ensure the highest level of responsiveness. Below are the terms and conditions of our order processing and shipping policy.

1. Order Processing Time All orders require a preparation and processing time of 2 to 4 business days from payment confirmation. During this period, our team verifies the order, performs quality checks, securely packages the items, and coordinates pickup with the shipping carrier. Note: Business days are Monday through Friday and do not include weekends or official holidays.

2. Shipping Times and Costs Once your order has passed the processing period and is handed over to the carrier, the estimated transit time to your address is 6 to 9 business days. The total estimated time from when you place your order until you receive it is the sum of the processing time plus the shipping time (approximately 8 to 13 business days in total).

3. Shipping Confirmation and Tracking As soon as your order is processed and collected by the carrier, you will receive a shipping confirmation email containing your tracking number. You can use this number to check the real-time status and location of your package through the carrier's tracking portal.

4. Delays and Situations Outside Our Control We make every effort to meet estimated delivery times; however, unforeseen delays may occasionally occur due to high demand, extreme weather, carrier logistical issues, or other circumstances beyond our control. We are not responsible for delays caused by the shipping carrier once the package has been handed over to them.

5. Incorrect or Incomplete Addresses It is the customer's responsibility to provide a correct and complete shipping address at the time of purchase. If a package is returned to our facilities due to an incorrect or incomplete address, or because no one was available to receive it after the carrier's delivery attempts, the customer will be responsible for any applicable reshipping costs.

6. Damaged or Lost Packages If you notice the packaging is damaged upon receiving your order, please take photographs before opening it and contact us immediately. If your package is marked as "Delivered" by the carrier but you have not received it, please contact us within 48 hours so we can initiate an investigation with the shipping provider.